Refund Policy

We aim only to deliver satisfaction and will help you throughout your ordering process. We do not accept refunds unless product is faulty from manufacturer. We can exchange a product. If you wish to exchange any item please advise us within 7 days of receipt. 

To be eligible for a exchange, your item must be in new condition, completely clean of pet hair, stains and odor. The products must have their original tags still attached. 
We will not accept an exchange on damaged or used items. You will be responsible for the cost of postage/courier for returned goods.

If you have any other questions regarding product exchange email us with subject line Exchange to 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and proceed to exchange it for you.

Sale items (if applicable)
Sale Items can be exchanged.

Paypal is offering to cover your return shipping costs!

Of up to 4 returns per PayPal account on eligible purchases. A cap of $45 per refund request applies.

The Service is available at no additional cost to PayPal account holders who have registered for it at

To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at

Please visit To find out more.


Happy Shopping Pet Parents!